Shipping and Delivery
DELIVERY POLICY:
Mon-Sat: Orders received before 11:00 am ET will be delivered within one business day ( For example, if you order before 11:00 am on Monday, your order will be delivered wither on the same day or Tuesday)
Mon- Sat: Orders placed for shipping will ship out the next day. NOTE: Chocolates cannot be shipped in hot weather.
Unforeseen weather conditions can delay deliveries. We suggest selecting an earlier delivery date to ensure your gift arrives on time.
CANCELLATIONS AND CHANGES:
Our goal at Basket Concepts, Inc. is to process orders efficiently for fast delivery. Gifts are immediately prepared after orders are placed and therefore cannot be changed or canceled within 48 hours of the shipping date. However, if you have any questions or concerns, call the store directly at 843-683-3383 to discuss your specific issue.
DAMAGE
At Basket Concepts, Inc. we take great pride in selecting only the freshest and finest products available. If for some reason, your gift arrives damaged, please notify us within 48 hours of receipt and we will be happy to provide a replacement.
PRIVACY:
Your privacy is of the utmost importance to us! Rest assured that we do not sell or share your information with third parties and we are PCI Compliant. We process all credit card orders through Stripe and are processed in-house. No outside company has access to this information. Should you wish at any time to unsubscribe from our email list, you may do so by following the instructions at the end of each communication. If you have any further questions regarding our privacy policy or email practice, please contact us at any time.
SHIPPING and DELIVERY:
We offer local delivery in the Beaufort County, Hilton Head Island, South Carolina area from Monday to Saturday, between 9:00 am, and 7:00 pm Eastern Time. During the holiday season, residential gifts may be delivered up until 8 pm. Please note that delivery is attempted on the date selected, however, we are unable to guarantee delivery on that date. If a recipient is not available when delivery is attempted, the gift may be left with reception, concierge, or on the front porch if the area is considered safe by our driver. If the area is deemed unsafe or there is nobody available to accept the gift on the recipient’s behalf, it will be returned to our head office and the sender will be contacted for further direction.
- Mon−Sat: Orders shipping outside of the Beaufort County, Hilton Head Island, South Carolina area placed before 11:00 pm will ship out within 24 hours.
- During the peak holiday season (Nov/Dec) gifts will be shipped next-day or later.
- Please allow 3−8 business days for standard delivery
- Please note: we cannot ship alcohol.
- Faster delivery service is available. Please call 843-686-4518 to check rates.
SHIPPING and DELIVERY (HOLIDAY):
For Christmas delivery, please order no later than:
West Coast: December 16
Central US: December 18
East Coast: December 20
SHIPPING AND DELIVERY – OTHER INFORMATION:
- Large Orders – Multiple boxes delivered to a single location may be boxed together.
- Festive Season – To avoid disappointment, please order as early as possible during Nov/Dec.
- Special Instructions – Please note that special instructions may delay your order. If we have questions regarding your instructions, we will contact you at the email provided at checkout.
- Hospitals & Hotels – Deliveries to hospitals and hotels are only recommended within the Beaufort County, Hilton Head Island, South Carolina area. Please provide the recipient’s full name, room number, and whether the recipient is a patient, guest, employee, etc.
- Hospitals & Hotels (Outside of the Beaufort County, Hilton Head Island, South Carolina area) – For areas outside of the Beaufort County, Hilton Head Island, South Carolina area, we recommend delivery to a residential address as opposed to a hospital or hotel to avoid potential delays.
- Apartments & Townhouses – Please be aware that the recipient may be called if the gift is being delivered to an apartment or townhouse without concierge services. The order may be delayed until we can confirm someone is available to accept the delivery.
UNDELIVERABLE ITEMS:
From time to time, we attempt delivery and the gift is undeliverable. This can occur if the item is refused at the time of delivery, an incorrect address was provided, the order was missing information, the recipient moved, it was deemed not safe to be left, and so on.
If a gift is undeliverable, it is returned to our head office and the sender will be notified at the phone number and/or email address provided when the order was placed.
For delivery to be attempted a second time, a second delivery fee will be applied, since a second delivery will be made. If the sender does not wish to reattempt delivery, the base cost of the gift less the 15% handling and restocking fee will be refunded to the purchaser. Please note the original delivery charge will not be refunded since the original delivery attempt was made.
If we are unable to make arrangements for redelivery within 30 days of the return, the gift will be considered abandoned. We will make every attempt to ensure this does not happen.